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Terms & Conditions

Privacy Policy
Your privacy is important to Manor Travels Private Limited — henceforth referred to as "MANOR TRAVEL" in the remaining part of this document. We respect your need to understand how information is being collected, used, disclosed, transferred and stored. Thus we have developed below "Privacy Policy" and "Terms of Use" to familiarize you with our practices.

Collection of Personal Information
Personal Information is the data that can be used to identify or contact a single person. Non-Personal Information data is not person specific and hence can never uniquely identify and used to contact a single person.

You may be asked for personal information anytime you are in contact with MANOR TRAVEL directly or indirectly through a third party. The only way we will get any kind of personal information is if you choose to give it to us in following circumstance when you:
  • Make a reservation or purchase from our website or through our customer service team — by email, letter, fax, on the phone or physical presence;
  • Register with us, subscribe to our newsletter, enter competitions, send us queries or register for promotions;
  • Take part in surveys or provide us with feedback
  • Engage with us in any online or offline event, promotions, page hosted by us on a third party platform or location

Use of Personal Information
The personal information collected is primarily used and passed on to third parties where it is necessary to process your booking, enquiry or participation. Your details may be passed to countries outside of the India in order to process and arrange for the products and services you request or confirm your participation. These details may also pass through our online frauds detector service partner. When you submit your booking or request to us and/or participate in our initiatives, you agree that we may use and transfer your personal information in this manner.

The personal information we collect helps us to keep you posted about MANOR TRAVEL latest product announcements, offers, promotions and events. It also allows us to improve our services, content and advertising. If you wish to unsubscribe, you can choose to do so.

We may also use the personal information to improve our product offering, develop, and deliver products, services, content and advertising.

We may use personal information to send you important notices and communications regarding our products and services availed or changes to the terms and conditions and policies.

Personal information may also be used internally for research, analysis and auditing.

Collection and Use of Non-personal Information
The data collected in non-personal manner which does not identify a particular user may be used in any manner. Below are some typical examples of how we collect and use information.

We may collect information such as browser, operating system, occupation, language, pin code, unique device identifier, location so that we can better understand customer behavior and improve our products, services, and advertising.

We may collection information regarding customer activities on various portals of MANOR TRAVEL This aggregated information is used in research, analysis, improve and monitor products and various promotional schemes. It may be shared in aggregated, non-personal form with third party to enhance customer experience, products offering or services.

Cookies and Other Technologies
Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognize the computer used to access MANOR TRAVEL Most Web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control and delete how and whether cookies will be accepted by your browser. You can also edit your browser options to choose not to receive cookies in future.

In order to help us maintain and improve our service to you MANOR TRAVEL website, online services, applications, email messages, and advertisements may use 'cookies' to collect information about your use of the website. Cookies may also be used to carry out transactions and disabling them may affect the functionality of this website.

MANOR TRAVEL may use cookies or other technologies to record anonymous, non-personal information (not including your name, address email address or telephone number) about your visits to this and other web sites in order to measure advertising effectiveness. We may also collect non personal information about your visit to our website, based on your browsing (click stream) activities. This information may include the pages browsed and products and services viewed or booked for example. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the Site and respective numbers of visitors to various pages and sections of the Site and details of searches performed. We may also use this information to measure the usage of advertising banners, other click through from the Site.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. MANOR TRAVEL may use this information in our marketing and advertising services.

In some of our email messages, we use a "click-through URL" linked to content on the MANOR TRAVEL website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties
MANOR TRAVEL may share personal information as required to fulfill the service offering and/or to make booking, reservation, blocking and any such activity initiated by user.

Service Providers and Partners
MANOR TRAVEL may share personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.

Protection and Security
To protect your personal information and prevent unauthorized access, we have put in place appropriate security measures and certifications. Our Online Payment Gateway is SSL-Protected and user should use it to protect the information transmission while transacting online.

While no system is full-proof, including ours, we will continue using internet security procedures to ensure your data remains safe with us.

By opening, browsing, using this site for transactions or storing any data/information, you agree to comply with the latest revised privacy policy in effect at such time.

If you use some social networking or other service which maintains your information, it is governed by their terms of use and privacy policy.

While MANOR TRAVEL employs necessary security measures, it is limited by technology used for various processes by MANOR TRAVEL. MANOR TRAVEL is not in any way responsible for any data loss occurring from malicious attempts to compromise its or partners/suppliers systems. Customer browsing/using/transacting on the site agrees with such limitation and exposure.

Access to Personal Informations
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if MANOR TRAVEL is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by sending an Email to the address provided in the end.

Third-Party Sites and Services
MANOR TRAVEL, its contractors, agents, owners, and employees are not responsible for the content or the privacy policies of other web sites to which this site may link to or use offers from. Please take time to learn about them as well.

Privacy Questions
Our Privacy Policy undergoes revision from time to time. We may also make changes to the policy at such time. To make sure you have the access to latest version of Privacy policy, Kindly check/review this page periodically.

Booking and Payment Policy
  • To issue your air/rail tickets, applying for your visa and do the booking, a token advance is required. Full Payment is needed prior departure.
  • Full Payment is required 30 days prior to the departure date. If the departure date is within 30 days of travel, full payment has to be made by the client.
  • In case of Cruise, we require full cruise payment, along with the non-refundable booking deposit as mentioned.

Cancellation & Refund Policy
  Days Prior to Departure    Refundable Amount
  More than 30 Days    Booking Amount
  30 - 16 Days    50% of Total Tour Cost
  15 - 08 Days    75% of Total Tour Cost
  07 - 00 Days    100% of Total Tour Cost
  No Show / No Written Notice    100% of Total Tour Cost
  Note: Visa Fee & Service Charges are Non-Refundable  

Important Information for Cruises
  • All passengers must obtain relevant Visa(s) prior to sailing, failing which passengers will be denied boarding and no refund will be entertained.
  • Passport Date of Expiry should be more than 6 months from the end of Cruise sailing date, failing which passengers will be denied boarding and no refund will be entertained.
  • Cancellation charges will apply as per Cancellation Policy mentioned below. The Cancellation Policy applies for All Itineraries Except 1 Night CNW Cruises (All Vessels).

Cancellation & Refund Policy for Cruises
  Days Prior to Departure    Refundable Amount
  30 Days or More    25% of Total Tour Cost
  29 - 15 Days    50% of Total Tour Cost
  14 - 08 Days    75% of Total Tour Cost
  07 - 00 Days    100% of Total Tour Cost
  No Show / No Written Notice    100% of Total Tour Cost
  Note: Visa Fee & Service Charges are Non-Refundable  

Terms of Using the MANOR TRAVEL Website
Agreement between User and MANOR TRAVEL
This website ( is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices which are subject to amendment without any notice. You agree to click on the links to and familiarize yourself with the Terms of Use and other terms and guidelines found throughout this Web site and abide by them if you choose to use the sites, pages or services to which they apply.
  • All rates are valid for a minimum of 2 people traveling together.
  • The rates mentioned on this website are not valid for peak season travel. rates given are indicative price only.
  • Rates are subject to changes in fares / taxes / fuel surcharges / policies of airlines / visa charges / hotels / currency fluctuations and/or suppliers.
  • All services are based on single transfers and normal office working hours. Should the passengers depart for earlier / later arrivals / departures, additional costs will have to be incurred.
  • Accommodation will be provided in preferred hotels but can be replaced without prior notice to similar category hotels.
  • Cancellation charges as per company policies.
  • Payable in Indian Rupees (INR) and United States Dollars (USD) under current rate of exchange.
  • Airfares are subject to confirmation on the lowest class.
  • All flights and trains booked needs to be rechecked for cancellation/rescheduling etc 24 hours before departure online/telephone. MANOR TRAVEL will not be responsible for the same.
  • To proceed for any reservation for tickets, visa and hotels and any other services we require an initial non-refundable booking deposit amount of INR 15,000 per person in case of Far East and INR 30,000 per person in case of Europe/Australia/Africa etc and Passport photocopies of each passenger.

Personal and Non-Commercial Use Limitation
This Web site is for your personal and non-commercial use. You will not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web site.

Links to Third Party Websites
This website may contain links to websites operated by parties other than MANOR TRAVEL. Such links are provided for your convenience only. MANOR TRAVEL does not control such websites, and is not responsible for their contents under any circumstances. MANOR TRAVEL's inclusion of links to such web sites does not imply any endorsement of the material on such Web sites or any association with their operators. Your correspondence or business dealings with or participation in activities such as but not limited to promotions found in or through such websites are solely between you and such parties. You agree that MANOR TRAVEL shall not be responsible or liable for any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such links on MANOR TRAVEL website.

No Unlawful or Prohibited Use
As a condition of your use of this Web site, you warrant to MANOR TRAVEL that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Software Available on this Website
Any software that is made available to download from this website ("Software") is the copyrighted work of MANOR TRAVEL and/or its suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). You will not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software not accompanied by a license agreement, MANOR TRAVEL hereby grants to you, the user, a personal, non-transferable license to use the Software for viewing and otherwise using this website in accordance with these terms and conditions, and for no other purpose provided that you keep intact all copyright and other proprietary notices. Please note that all Software, including without limitation all Source code contained in this website, is owned by MANOR TRAVEL and/or its suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. the software is warranted, if at all, only according to the terms of the license agreement. You acknowledge that the Software, and any accompanying documentation and/or technical information, is subject to applicable export control laws and regulations of India. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to Indian export restrictions.

Online Bookings
MANOR TRAVEL has made this facility available to you as a value-added service. Using this service, you can make your online booking or request for booking various services offered by MANOR TRAVEL. Your booking request will be processed for confirmation of prices and availability of services requested by you. Only on confirmation to you about the prices and availability, MANOR TRAVEL will be bound to provide you the requested services subject however to you making full payment and complying with the relevant terms and conditions. Any correspondence with, you prior to MANOR TRAVEL aforesaid confirmation, will not be treated as any acceptance of your request. The online booking of the products and services made available through this website is subject to availability and solely at the discretion of MANOR TRAVEL and/or its respective suppliers. Please ensure that all information given by you while booking is correct. For security reasons and to be able to advice you of any developments affecting your travel we need to be able to contact you by telephone and email and to have your correct address on record .If any or all of these contact details are not correctly given by you, we reserve the right to cancel the transaction at your risk and cost.

The right to access and transact on this website is reserved as is the right to use any particular credit card on the site for payment purposes.

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